Orders/Returns

All featured items are Final Sale, so unless the item is damaged, we do not accept returns. Rest assured that all items in all orders are individually checked for any flaws/damage and packaged carefully before being shipped. It is never our intention to deliver damaged items.

Unless the item(s) in your order is/are damaged upon receipt, we do not offer any refunds.

Due to the uniqueness of our items, we do not offer exchanges on our items unless there is a size issue (wrong size of ring, for example), and we have the exact same item available in the replacement size needed. We reserve the right to decline an exchange if we do not have a comparable replacement item in stock.

Please contact us directly at (828) 625-9885, from 10am-5pm (EST) Monday-Friday only (excluding national holidays), or send us an email at customerservice@carolinagems.com and have your Order # available for reference.

No. Since we do not charge for additional handling, your order was only charged for the actual postage used to send it out to you, which cannot be refunded

Yes. Our recommendation is to use USPS First Class Priority, as you would be able to receive a tracking number for your own records. We do not reimburse returned/refunded shipping.