FAQ

We currently accept all major credit cards, including: American Express, Discover, MasterCard, Visa and Paypal.

Please call us at (828) 625-9885 or send us an email at customerservice@carolinagems.com from 10am-5pm (Eastern Standard Time) Monday through Friday, as soon as possible from when your order is placed to allow us to make any changes/cancellations. Orders are processed and shipped daily (Monday-Friday, excluding national holidays). If your order has already been processed and sent out, we may not be able to make any changes or cancellations.

If your order originates in North Carolina you will be charged a State Sales Tax.

Our sincere apologies, but at this time, we are not accepting international orders. We are also unable to accept orders from APO/FPO/DPO addresses.

Orders are processed and sent out daily, Monday-Friday (business days) only, excluding weekends and national holidays.

While we do our best to ship our orders out promptly-usually within one to two business days of the order being placed, please allow at least 7-10 business days for your order to arrive. Shipping times may vary depending upon time of year, and the overall flow of the US Postal Service.

At this time, all orders are shipped via USPS, First Class.

You will receive an email with your shipment details (including any tracking numbers available) as soon as your order has been sent out to you.

We will be glad to ship your order to a valid address (street or PO Box) located within the continental US, excluding APO/FPO/DPO addresses.